FAQ

Frequently Asked Questions

Have questions about custom orders, production, or delivery?
Find quick answers to our most frequently asked questions below.
Need more help? Feel free to contact our team anytime.
You can start by clicking the “Start Custom Order” button under the Custom Manufacturing section. Fill out the form with your requirements, and our representative will contact you.
Yes. Through our “Production Request” service, we can develop new products from scratch based on your specifications.
We support both bulk and small quantity orders. For sampling or testing, you can place a small quantity order without a minimum requirement.
Currently, we primarily serve hospitals and businesses in Korea, but international requests can be discussed on a case-by-case basis.
Production time varies depending on product complexity. Typically, custom orders take 2–4 weeks from final confirmation.
All production takes place at our in-house facility in Korea, ensuring strict quality control and faster turnaround.
Absolutely. Submit your product request or custom order form, and we’ll provide a detailed quote based on your specifications.
You can use the Contact Us page to send us a message. Our team will respond promptly with personalized assistance.

If you have any questions, feel free to contact us anytime.

For further assistance, please reach out to our customer service team.
We hope you have a comfortable experience with us.